AI agentReporting for customer-flow operations

We're reimagining reporting.

Ask your branch data a question. Get an answer you can defend.

Nexia plans the query, shows you the SQL, dry-runs it on the database you already run — SQL Server, PostgreSQL and more — and hands back the report. No ticket to the BI team.

Book a 20-minute demo Sign in to workspace

Connects to your existing Wavetec queue, counter and footfall data — no new instrumentation.

Works with your database — SQL Server, PostgreSQL, DuckDB and more.

Nothing executes before a dry run — and reporting SQL that starts with DDL is rejected.

Nexia · Retail Banking workspaceConnected

Your question

01 · Reading your schemabranchesticketscountersservice_types

report.sqlplanfilters

-- generated by Nexia · dry-run before executionSELECT b.branch_name,       ROUND(AVG(t.wait_seconds) / 60.0, 1) AS avg_wait_min,       SUM(CASE WHEN t.wait_seconds > 600 THEN 1 ELSE 0 END)         * 100.0 / COUNT(*) AS pct_breachedFROM   tickets tJOIN   branches b ON b.id = t.branch_idWHERE  t.served_at >= DATEADD(day, -7, CAST(GETDATE() AS date))  AND    b.region = 'South'GROUP BY b.branch_nameORDER BY pct_breached DESC;

Dry run passed SELECT only · no DDLCompile 42 msRow filters · Region: South

Breached 10-min SLA · By branch, last 7 days5 branches

Branch	Avg wait	Breached
Saddar	14.8m	31.2%
Korangi	12.1m	24.6%
Gulshan	10.4m	18.0%
Clifton	7.9m	6.3%
DHA Phase II	6.2m	4.1%

Sample workspace · your data stays in your tenant

The agent

It works like an analyst, and it shows the working.

It resolves what you named, matches it to your KPIs, dry-runs the SQL, and attaches every step to the answer.

Which South-region branches are over the 10-minute wait SLA this month?

Three of the fourteen South-region branches are above the SLA. Saddar is the largest contributor at 14.8 minutes average and 31.2% of tickets breaching — but it is also the only branch that improved week-on-week.

Resolved 14 branches in Region: South
Matched KPIs avg wait · SLA breach % · abandonment
Dry run passed in 42 ms · no DDL
Compared 2 periods × 8 weeks

Pin that as a dashboard for the regional review.

Building South Region — SLA Review with four widgets: the trend, the branch ranking, the breach rate and the abandonment tile.

Created dashboard · 4 widgets
Applying shared filters · date range, region

It asks before it guesses

If “last quarter” or “the new flow” is ambiguous, Nexia comes back with a short clarifying question instead of quietly picking an interpretation.

Every step is inspectable

Resolved entities, matched KPIs, the generated SQL and the dry-run result are all attached to the answer — not hidden behind it.

Follow-ups keep the context

“Now just the wealth counters” re-runs the same analysis with one more filter, instead of starting the conversation again.

Analysis & dashboards

Pin the answers you keep asking for.

The reports you rebuild every month become widgets — and each one keeps the query that made it.

South Region — SLA ReviewLast 8 weeksRegion: SouthAll services

Tickets served0+8.2%

Average wait6.2m−37%

Within 10-min SLA0.4%+3.1pt

Abandonment4.7%+0.6pt

Average wait per week

minutes

This monthLast month10-min SLA

By branch, last 7 days

minutes

Every widget keeps the SQL that produced it — open it, copy it, or export the underlying rows.

The Nexia engine

One engine between your operational data and a number you can sign off.

Every question takes the same path: resolve, compile, dry-run, execute. No step is skippable and every step is on the record.

Your Wavetec data

What you get

Queue ticketstickets · tokens · waits

Countersagents · services

Footfallentries · dwell

Appointmentsbooked · no-shows

Nexia engine

Plans the queryFits your databaseDry-runs it first

Reportwith its SQL attached

Dashboardpinned · shared filters

ExportCSV · Excel · PDF

Works with your database

One reporting engine. Many databases.

Ask once — Nexia builds the report and runs it on the database you already use, whether that is SQL Server, PostgreSQL, DuckDB, or another warehouse.

Same reporting engine for every warehouse
Runs on the database you already have

~0sFrom question to validated report

0%Of queries dry-run before execution

0 DDLCREATE / ALTER / DROP is rejected

1 clickTo the SQL behind any figure

The honest comparison

You already have three ways to get this number.

Here is what each one actually costs you, and where Nexia sits.

Option one

Export to Excel

Stale the moment it is saved
The logic lives in someone’s head, not the file
No two saved copies agree
Rebuilt by hand every month

Option two

Paste your schema into a chatbot

Your table names leave the building
It guesses at joins it cannot see
SQL that runs — against the wrong column
Nothing to audit when the number is challenged

Option three

Nexia

Runs against live data, every time
The SQL is on screen before it executes
Dry-run and SELECT-only — no DDL
Pin it once, re-run it forever

How it works

Three steps, and you can audit all of them.

The order matters — nothing runs against your database until the query has compiled cleanly.

01 · describe

Describe the report

Type the question the way you’d say it in a meeting. Nexia maps it to your queue tables and asks if anything is ambiguous.

02 · inspect

Read the SQL, not the summary

The generated query is on screen before it runs. Read it, copy it, or hand it to your DBA.

03 · ship

Filter, pin, send

Adjust the filters, pin the result to a dashboard, or export the rows. Nothing was written to your database to get here.

Capabilities

Built for the people who own the service floor.

Shipped today, plus what’s next — labelled honestly.

Plain language to SQL

Tuned to queue-management tables, not generic. Understands tickets, tokens, counters, service types, no-shows and abandonment.

A knowledge base of your schema

Nexia syncs your own tables, columns and KPI definitions into a knowledge base it reasons over. Re-syncing after a schema change is one click, and it is instant.

Multiple databases

SQL Server, PostgreSQL, DuckDB and more — Nexia works with the warehouse you already run, so you are not locked to a single vendor.

An agent, not a search box

It asks a clarifying question when your request is ambiguous, then shows every step it took to reach the number.

Dry-run validation

Every generated query is dry-run against your database before it executes. Failures come back as sentences, not stack traces.

Live filters

Date, region, branch, counter, service. Adjust and re-run without rewriting the question.

Custom dashboards

Pin any answer as a widget, then drag, resize and arrange a dashboard for a region or a business line — trends get lines, comparisons get bars, single numbers get a tile.

Templates & report builder

Start from a library of standard operations reports, or build and save your own for the whole team to reuse.

Exports

CSV, Excel and PDF, formatted for circulation rather than for a database client.

Scheduled deliveryPlanned

Send a saved report to a distribution list every Monday at 08:00, or when an SLA threshold is breached.

Use cases

The questions people actually ask on a Monday morning.

Head of Branch OperationsBanking

Which branches missed the 10-minute wait SLA last week, and which counters caused it?

Nexia answered

3branches over SLA14.8mworst average wait31.2%tickets breached

5 branches · 42 ms · dry-run passed

Also asked by this team

01Teller utilisation by hour against staffing roster
02Abandonment rate before and after the new token flow
03Wealth vs retail service times in the same branch
04Branch ranking for the monthly performance review

Each one is a saved report in the same workspace — no new build, no new ticket.

Security & control

Two questions your risk team will ask first.

Can it break something, and can it invent a number? Both answers are architectural, not aspirational.

Reporting queries are SELECT-only

Generated reporting SQL is checked before it runs: a batch beginning CREATE, ALTER, DROP or TRUNCATE is rejected rather than executed.

Nothing runs before a dry run

Each query is first sent to your database under SET NOEXEC ON, which compiles and validates it without executing it. Only a query that survives that pass is allowed to run for real.

Every number has a visible source

The SQL behind any figure is on screen and one click from your clipboard. If a report goes to a regulator or a board, someone can reproduce it without Nexia in the room.

Deploy where your data lives

Wavetec cloud, your own VPC, or fully on-premise for institutions that cannot send branch data outside the country. Model calls can be routed to a private endpoint.

Access mirrors your org chart

Row-level filters are applied before the query runs, not after the results come back. Users cannot ask their way around a permission.

Full audit trail

Questions, generated SQL, execution results and exports are logged per user and retained to your policy. Available to your SIEM.

Behind Nexia

Wavetec has been counting these queues for thirty years.

The queue hardware in your branches is probably ours. Nexia is that same measurement discipline, pointed at the questions you ask after the fact.

0+Years in customer-flow systems

0+Countries with Wavetec deployments

0Sectors served: banking, telecom, government, healthcare

Get started

Two ways in.

New to Nexia

Bring the report your team argues about most. We’ll build it live on a sample workspace in twenty minutes.

Already have a workspace

AI agentReporting for customer-flow operations

We're reimagining reporting.

Ask your branch data a question. Get an answer you can defend.

Nexia plans the query, shows you the SQL, dry-runs it on the database you already run — SQL Server, PostgreSQL and more — and hands back the report. No ticket to the BI team.

Book a 20-minute demo Sign in to workspace

Connects to your existing Wavetec queue, counter and footfall data — no new instrumentation.

Works with your database — SQL Server, PostgreSQL, DuckDB and more.

Nothing executes before a dry run — and reporting SQL that starts with DDL is rejected.

Nexia · Retail Banking workspaceConnected

Your question

01 · Reading your schemabranchesticketscountersservice_types

report.sqlplanfilters

-- generated by Nexia · dry-run before executionSELECT b.branch_name,       ROUND(AVG(t.wait_seconds) / 60.0, 1) AS avg_wait_min,       SUM(CASE WHEN t.wait_seconds > 600 THEN 1 ELSE 0 END)         * 100.0 / COUNT(*) AS pct_breachedFROM   tickets tJOIN   branches b ON b.id = t.branch_idWHERE  t.served_at >= DATEADD(day, -7, CAST(GETDATE() AS date))  AND    b.region = 'South'GROUP BY b.branch_nameORDER BY pct_breached DESC;

Dry run passed SELECT only · no DDLCompile 42 msRow filters · Region: South

Breached 10-min SLA · By branch, last 7 days5 branches

Branch	Avg wait	Breached
Saddar	14.8m	31.2%
Korangi	12.1m	24.6%
Gulshan	10.4m	18.0%
Clifton	7.9m	6.3%
DHA Phase II	6.2m	4.1%

Sample workspace · your data stays in your tenant

The agent

It works like an analyst, and it shows the working.

It resolves what you named, matches it to your KPIs, dry-runs the SQL, and attaches every step to the answer.

Which South-region branches are over the 10-minute wait SLA this month?

Resolved 14 branches in Region: South
Matched KPIs avg wait · SLA breach % · abandonment
Dry run passed in 42 ms · no DDL
Compared 2 periods × 8 weeks

Pin that as a dashboard for the regional review.

Building South Region — SLA Review with four widgets: the trend, the branch ranking, the breach rate and the abandonment tile.

Created dashboard · 4 widgets
Applying shared filters · date range, region

It asks before it guesses

If “last quarter” or “the new flow” is ambiguous, Nexia comes back with a short clarifying question instead of quietly picking an interpretation.

Every step is inspectable

Resolved entities, matched KPIs, the generated SQL and the dry-run result are all attached to the answer — not hidden behind it.

Follow-ups keep the context

“Now just the wealth counters” re-runs the same analysis with one more filter, instead of starting the conversation again.

Analysis & dashboards

Pin the answers you keep asking for.

The reports you rebuild every month become widgets — and each one keeps the query that made it.

South Region — SLA ReviewLast 8 weeksRegion: SouthAll services

Tickets served0+8.2%

Average wait6.2m−37%

Within 10-min SLA0.4%+3.1pt

Abandonment4.7%+0.6pt

Average wait per week

minutes

This monthLast month10-min SLA

By branch, last 7 days

minutes

Every widget keeps the SQL that produced it — open it, copy it, or export the underlying rows.

The Nexia engine

One engine between your operational data and a number you can sign off.

Every question takes the same path: resolve, compile, dry-run, execute. No step is skippable and every step is on the record.

Your Wavetec data

What you get

Queue ticketstickets · tokens · waits

Countersagents · services

Footfallentries · dwell

Appointmentsbooked · no-shows

Nexia engine

Plans the queryFits your databaseDry-runs it first

Reportwith its SQL attached

Dashboardpinned · shared filters

ExportCSV · Excel · PDF

Works with your database

One reporting engine. Many databases.

Ask once — Nexia builds the report and runs it on the database you already use, whether that is SQL Server, PostgreSQL, DuckDB, or another warehouse.

Same reporting engine for every warehouse
Runs on the database you already have

~0sFrom question to validated report

0%Of queries dry-run before execution

0 DDLCREATE / ALTER / DROP is rejected

1 clickTo the SQL behind any figure

The honest comparison

You already have three ways to get this number.

Here is what each one actually costs you, and where Nexia sits.

Option one

Export to Excel

Stale the moment it is saved
The logic lives in someone’s head, not the file
No two saved copies agree
Rebuilt by hand every month

Option two

Paste your schema into a chatbot

Your table names leave the building
It guesses at joins it cannot see
SQL that runs — against the wrong column
Nothing to audit when the number is challenged

Option three

Nexia

Runs against live data, every time
The SQL is on screen before it executes
Dry-run and SELECT-only — no DDL
Pin it once, re-run it forever

How it works

Three steps, and you can audit all of them.

The order matters — nothing runs against your database until the query has compiled cleanly.

01 · describe

Describe the report

Type the question the way you’d say it in a meeting. Nexia maps it to your queue tables and asks if anything is ambiguous.

02 · inspect

Read the SQL, not the summary

The generated query is on screen before it runs. Read it, copy it, or hand it to your DBA.

03 · ship

Filter, pin, send

Adjust the filters, pin the result to a dashboard, or export the rows. Nothing was written to your database to get here.

Capabilities

Built for the people who own the service floor.

Shipped today, plus what’s next — labelled honestly.

Plain language to SQL

Tuned to queue-management tables, not generic. Understands tickets, tokens, counters, service types, no-shows and abandonment.

A knowledge base of your schema

Nexia syncs your own tables, columns and KPI definitions into a knowledge base it reasons over. Re-syncing after a schema change is one click, and it is instant.

Multiple databases

SQL Server, PostgreSQL, DuckDB and more — Nexia works with the warehouse you already run, so you are not locked to a single vendor.

An agent, not a search box

It asks a clarifying question when your request is ambiguous, then shows every step it took to reach the number.

Dry-run validation

Every generated query is dry-run against your database before it executes. Failures come back as sentences, not stack traces.

Live filters

Date, region, branch, counter, service. Adjust and re-run without rewriting the question.

Custom dashboards

Pin any answer as a widget, then drag, resize and arrange a dashboard for a region or a business line — trends get lines, comparisons get bars, single numbers get a tile.

Templates & report builder

Start from a library of standard operations reports, or build and save your own for the whole team to reuse.

Exports

CSV, Excel and PDF, formatted for circulation rather than for a database client.

Scheduled deliveryPlanned

Send a saved report to a distribution list every Monday at 08:00, or when an SLA threshold is breached.

Use cases

The questions people actually ask on a Monday morning.

Head of Branch OperationsBanking

Which branches missed the 10-minute wait SLA last week, and which counters caused it?

Nexia answered

3branches over SLA14.8mworst average wait31.2%tickets breached

5 branches · 42 ms · dry-run passed

Also asked by this team

01Teller utilisation by hour against staffing roster
02Abandonment rate before and after the new token flow
03Wealth vs retail service times in the same branch
04Branch ranking for the monthly performance review

Each one is a saved report in the same workspace — no new build, no new ticket.

Security & control

Two questions your risk team will ask first.

Can it break something, and can it invent a number? Both answers are architectural, not aspirational.

Reporting queries are SELECT-only

Generated reporting SQL is checked before it runs: a batch beginning CREATE, ALTER, DROP or TRUNCATE is rejected rather than executed.

Nothing runs before a dry run

Each query is first sent to your database under SET NOEXEC ON, which compiles and validates it without executing it. Only a query that survives that pass is allowed to run for real.

Every number has a visible source

The SQL behind any figure is on screen and one click from your clipboard. If a report goes to a regulator or a board, someone can reproduce it without Nexia in the room.

Deploy where your data lives

Wavetec cloud, your own VPC, or fully on-premise for institutions that cannot send branch data outside the country. Model calls can be routed to a private endpoint.

Access mirrors your org chart

Row-level filters are applied before the query runs, not after the results come back. Users cannot ask their way around a permission.

Full audit trail

Questions, generated SQL, execution results and exports are logged per user and retained to your policy. Available to your SIEM.

Behind Nexia

Wavetec has been counting these queues for thirty years.

The queue hardware in your branches is probably ours. Nexia is that same measurement discipline, pointed at the questions you ask after the fact.

0+Years in customer-flow systems

0+Countries with Wavetec deployments

0Sectors served: banking, telecom, government, healthcare

Get started

Two ways in.

New to Nexia

Bring the report your team argues about most. We’ll build it live on a sample workspace in twenty minutes.